Hi, I’m Tamem (Tom) Jalallar
| Senior IT Systems Administrator |
Technical Lead |
Automation & Endpoint Management |
Parsippany, NJ
LinkedIn · GitHub
About Me
Senior IT Systems Administrator and Technical Lead with 6+ years of enterprise experience supporting executive leadership, automating workflows, and managing large-scale identity, endpoint, and infrastructure environments.
I specialize in modern endpoint management, identity & access control, and automation across Windows and macOS ecosystems. My work focuses on security, reliability, compliance, and user experience, and I’m frequently relied upon as a primary escalation point, mentor, and problem-solver for complex technical challenges.
I enjoy turning fragmented processes into scalable, repeatable systems that reduce operational friction and improve outcomes for both users and IT teams.
Core Skills & Focus Areas
- Identity & Access Management (IAM): Okta, Entra ID / Azure AD
- Endpoint & Device Management: Intune, Kandji, Jamf, Apple Business Manager (ABM)
- Automation & Scripting: PowerShell
- Enterprise Support: Windows & macOS
- ITSM & Operations: ServiceNow administration, escalations, resolver groups
- AV & Executive Support: Corporate events, leadership sessions, VIP support
- Onboarding & Compliance: Access provisioning, audits, workflow automation
Professional Experience
WPP
Senior IT Systems Administrator
September 2018 – Present
- Serve as primary escalation lead for executive-level and enterprise IT incidents
- Administer Okta, Entra ID / Azure AD, Intune, Kandji, Jamf, and ABM across large user populations
- Design and own onboarding, access provisioning, and compliance workflows
- Develop PowerShell automation to reduce manual effort and improve operational consistency
- Manage ServiceNow queues, resolver groups, and escalation paths
- Mentor junior engineers and help standardize troubleshooting and support practices
Ogilvy
AV & VIP Support
September 2018 – Present
- Provide dedicated IT and AV/VIP support for Ogilvy leadership and agency teams
- Act as a primary escalation point for high-impact incidents and executive support needs
- Deliver end-to-end AV production for agency town halls, leadership sessions, and client-facing events
- Support identity, device management, and access control within shared WPP infrastructure
- Collaborate cross-functionally with WPP technology teams to ensure seamless service delivery
- Contribute to documentation, process improvements, and cross-team collaboration
Apple Spice Junction
Sales Manager
September 2017 – July 2018
- Managed a customer database of 10,000+ records
- Increased eCommerce traffic and sales through marketing initiatives
- Ran weekly email campaigns and customer engagement efforts
Featured Projects
These repositories highlight my approach to automation, systems thinking, and practical problem-solving.
-
TimeCompliance macOS App
Full-screen kiosk-style compliance app concept for workforce time entry
-
Active Directory & Finance User Audit
PowerShell automation to reconcile finance platform users against inactive AD accounts
-
Fantasy Football Draft Analytics Toolkit
Data-driven overlays and tools built for live draft analysis and visualization
(More projects and documentation coming soon)
Education
Dual Bachelor’s Degree – Economics & Marketing
Seton Hall University
Certifications
- Amazon Web Services
- Certified Cloud Practitioner
- SysOps Administrator - Associate
- Okta
- Certified Administrator
- Certified Professional
- Microsoft
- O365 Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)
- Health
Trainings
- AWS Skill Builder
- Cloud Foundations
- Security Essentials
- Identity & Access Management
- Microsoft Learn
- Identity & Access Management
- Endpoint Security & Compliance
- Apple
- Device Support
- Deployment & Management
- Business/Enterprise Support
- ServiceNow
- ITSM & Incident Management
Let’s Connect
- LinkedIn: https://www.linkedin.com/in/TamemJalallar
- GitHub: https://github.com/TamemJalallar
- Email: tjalallar@att.net