ITIL Platform
Tickets
ServiceNow-style queue view for operational triage. Add incidents, requests, problems, changes, tasks, and access entries.
Platform Mode
Local Mode
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Open
3
Total
3
Escalations
2
SLA Breached
2
MTTR (hrs)
0.0
Reopened %
0.0
Backlog Age (d)
0.8
| Number | Type | Short Description | Priority | State | Approval | SLA | Attachments | Assignment Group | Assignee | Updated |
|---|---|---|---|---|---|---|---|---|---|---|
| REQ0002091 | Service Request | Provision Adobe Creative Cloud for new hire | Moderate | New | Not Required | 26h 2m remaining | 0 | End User Computing | Unassigned | 3/3/2026, 9:25:00 AM |
| INC0001043 | Incident | Users unable to authenticate into Okta after policy update | Critical | In Progress | Not Required | Breached | 0 | Identity Operations | On-Call Engineer | 3/2/2026, 3:00:00 PM |
| CHG0000712 | Change | Enable conditional access for unmanaged endpoints | High | Awaiting Approval | Pending | Breached | 0 | Change Advisory Board | Unassigned | 3/1/2026, 11:30:00 AM |
Entry Types You Can Add
Incident
Outage, auth failure, degraded service
Service Request
New laptop, software install, onboarding
Problem
Root-cause analysis for recurring incidents
Change
Firewall updates, patch windows, releases
Task
Ops follow-up, implementation task, documentation
Access
Role assignment, entitlement, group membership